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Why Optimum Retail Solutions?

"Vince has done an unbelievable job helping us develop a well structured and forward thinking sales and management process. The growth I have seen from my team and myself has been truly incredible to watch. Vince's knowledge on how to properly coach, train and hold people accountable has been one of the many aspects I have really dialed in on over the course of the last year. As Managers or Owners it is our job to make sure that the people we hire have the very best chance to succeed in the business we are running, Vince was able to help me paint a clear picture for my staff on what I expected from each with S.M.A.R.T goals based on high leverage KPI's. I am very confident in saying that if I ever have a question about growing this company, Vince is at the top of my list for getting advice, I would recommend Optimum Retail Solutions to anyone who is looking to grow in all aspect of the jewelry industry. Thank you ORS, you guys are amazing!!!"


Jason Thompson

Goldsmith Gallery Jewelers General Manager

Billings, MT

What we do


Operational Review

Also known as the Discovery Phase, we perform an in-depth analysis to prioritize areas for improvement and build a strategic plan.  We begin by gathering basic statistical, financial and operating information to get a snapshot of your company. 


Strategic Planning

There is a Japanese proverb that says, “Vision without action is a daydream.  Action without vision is a nightmare”.   At ORS, we help retailers reach their goals by identifying the behaviors and outcomes required to achieve them.


Leadership Development

A cornerstone of our services, leadership development represents one of the greatest needs in our industry.  With more than 100 years of combined experience, we relied on the strength of our team to create a comprehensive approach.....

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Performance Management

Effective performance management techniques are the foundation for long-term business success.  It doesn't happen by accident.  We must know what we expect our team to do, identify when it isn’t happening AND provide the appropriate feedback to get the desired results. 

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Communication Training

George Bernard Shaw said, "The single biggest problem in communication is the illusion that it has taken place." 


Many of our clients say that communication is their biggest opportunity.  They wrestle with how to effectively resolve conflict and ensure everyone on the team clearly.......

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Sales Training

Effective customer interactions are the hallmark of a robust retail operation.  It’s hard to attract new buyers to your store and if those transactions don’t result in more closed sales it is wasted time, money and effort. 


Staffing & Hiring

People are the most important element of any retail operation. They create the customer's experience, communicate value in your product and build relationships that drive repeat business.

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The Pop Report

"What is exciting about POP is that it considers all transaction types including merchandise, repair or other services. Owners and managers can use this information to evaluate how effectively their team executes the sales process with all customers.

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