Also known as the Discovery Phase, we perform an in-depth analysis to prioritize areas for improvement and build a strategic plan.  We begin by gathering basic statistical, financial and operating information to get a snapshot of your company. 

There is a Japanese proverb that says, “Vision without action is a daydream.  Action without vision is a nightmare”.   At ORS, we help retailers reach their goals by identifying the behaviors and outcomes required to achieve them.

A cornerstone of our services, leadership development represents one of the greatest needs in our industry.  With more than 100 years of combined experience, we relied on the strength of our team to create a comprehensive approach.....

Effective performance management techniques are the foundation for long-term business success.  It doesn't happen by accident.  We must know what we expect our team to do, identify when it isn’t happening AND provide the appropriate feedback to get the desired results. 

George Bernard Shaw said, "The single biggest problem in communication is the illusion that it has taken place." 

Many of our clients say that communication is their biggest opportunity.  They wrestle with how to effectively resolve conflict and ensure everyone on the team clearly.......

Effective customer interactions are the hallmark of a robust retail operation.  It’s hard to attract new buyers to your store and if those transactions don’t result in more closed sales it is wasted time, money and effort. 

People are the most important element of any retail operation. They create the customer's experience, communicate value in your product and build relationships that drive repeat business.

"What is exciting about POP is that it considers all transaction types including merchandise, repair or other services. Owners and managers can use this information to evaluate how effectively their team executes the sales process with all customers.